Terms and conditions
www.printanova.com offers following Service to its Users - to create personal User Account where user can store his/her personal photos, review and organize them, create and order photo prints and different personalized photo products.
User E-mail and Password
At the time of registration you have to provide active e-mail address you have access to and create your password. After you have filled registration form and applied for User Account, you have to activate the Account to start using it. Activation is done by clicking on a link which is sent to provided e-mail address. User is responsible for strength and confidentiality of entered password at registration.
Conditions to keep User status
User has to observe and act in compliance with these Terms. If User acts against these Terms, Printanova has the right to deny access of User to the Service and erase User's Account.
User, to keep Printanova Account including provided space, uploaded photos and created projects, has to make at least 1 order of any photo product during every 6 months.
If User does not comply with given conditions for any reason, Printanova has the right to deny access of User to the Service and erase User's Account with all its uploaded and created content.
User created Content
The Service allows User to store his/her uploaded digital photos, order photo prints, create and order photo books, calendars, canvas and other photo products offered on www.printanova.com. It is prohibited to use Service to process and store content that is illegal according to EU legislation. Printanova reserves the right to act without limits to eliminate illegal content in its home page.
Storing digital photos
Always store your original photo files on your personal computer. Do not use Printanova Service as the only place to store your original photo files. With agreeing to these Terms you agree that Printanova is not responsible for lost photo files or other losses in your User Account.
Proceed to section Privacy.
Order fulfillment and payment conditions
All prices given with VAT included. Order fulfillment is started only after payment is received:
- if order is paid with bank money transfer, the payment date is calculated as date when payment is received in A Printanova bank account
- if order is paid with bank payment card, the payment date is the same date of order placement.
If paid with bank money transfer, User must show the order-invoice number in the money transfer. If there is no payment received for placed order, we keep the order in system for 30 days. Within these 30 days or until the order is paid, Printanova has right to send reminders to User's e-mail. If order is not paid after 30 days, it will be cancelled.
All products ordered in Printanova home page will be delivered to User by third party courier companies. There are different delivery methods available, depending on ordered product type and destination address. If User has not received an order within 21 days since it was shipped out, he/she should contact Printanova via e-mail stating the order number.
Claims about product content are accepted within 14 days of receipt of the product. Claims about content will not be processed after this deadline.